FAQ
Product FAQ
The interior pockets and compressive fabric allow for the gel packs to conform and sit very close to the body. So, they are not bulky compared to the competition.
Yes, you can wear them daily as they are meant to mimic normal underwear. Although we do suggest that you have more than one for hygiene purposes.
No, these do not go over your underwear. The Recovery Boxer Briefs replace your underwear for long lasting comfort.
Yes, they are. There are pockets along each hip, back, inside and outside of the thighs, for full 360 degrees of coverage. This can help reduce pain and swelling for a variety of scenarios. Common applications include: inguinal hernia, vasectomy, orchiectomy, cesarian (c) section, episiotomy, menstrual cramps, sexual assault, varicocele, hip replacement, sciatica, groin strain, hip and back osteoarthritis.
Yes, the nature of the fabric does help with moisture and odour control. It is high end athletic fabric typically used for women’s leggings. It’s stretchy, breathable and is meant for movement.
A QR code for cleaning instructions are on the front of packaging you would have received. However, if you go to our products page and scroll down, you will find our cleaning instructions. Wash in cold water and mild detergent, tumble dry low or preferably lay flat to dry.
The Recovery Boxer Briefs will last you a very long time. It’s been designed to ensure integrity of the fabric from the constant pulling. The Anatomical Gel Packs will perform their best for 2 years. They are made from water and glycerin to keep them flexible after freezing.
We will only carry black at this time and will explore more options as we refine our products. If you have colour ideas, we want to hear from you! Send us an email contact@brfzy.com.
With any purchase, you will receive complimentary genital gel packs (pack of 3).
We are also offering the rectangle gel packs (pack of 2) and genital gel packs (pack of 3) as separate items. You can either add-on to your order or create your own bundle.
At this time, our products are not explicitly covered under HSA/FSA/HRAs, however you may try to submit your purchase for reimbursement. Please contact your plan administrator to confirm your ability to apply for reimbursement. Please keep a copy of your order confirmation.
They do fit a jock; however, we cannot say they are meant to protect you, so we do not advise you to use our products in place of protective equipment. We will be testing this and other applications in the months to come.
If we didn’t answer your question or if you’d like to provide us your feedback. Please send an email contact@brfzy.com.
Pre-Order FAQ
Pre-orders start April 1st, 2025, and end on May 31st, 2025. We are offering a 20 percent discount on the Recovery Boxer Brief, Anatomical Gel Packs and bundles right up until May 31st, 2025.
Get a FREE set of 3 Anatomical Gel Packs, just add to cart, and become part of BRFZY's VIP Facebook Group with purchase of any item.
Be sure to secure yourself a pair!
To pre-order, choose from premade bundles or mix and match your own—everything is 20% off. Follow the on-screen checkout instructions, and you'll receive a confirmation email.
Your payment funds production, which begins after the campaign ends. We expect to ship orders 4 months after the campaign ends, which brings us to October 1st, 2025. These are conservative estimates, and we’ll keep you updated at every milestone.
To avoid missing updates, ensure contact@brfzy.com is marked as safe in your inbox!
You may expect to receive your products 4 months after the pre-order campaign ends. This means that we aim to start shipping orders October 1st, 2025.
You may modify or cancel your pre-order up until 11:59 pm EST on May 31st, 2025. Afterwhich, all orders are final.
Right now, we are offering 20 percent off the Recovery Boxer Briefs, Anatomical Gel Packs and all bundles! That’s big savings for two whole months.
PLUS, get a FREE set of 3 Anatomical Gel Packs and access to BRFZY VIP Facebook Group with any purchase.
Yes, we can ship your order internationally however shipping times, taxes and duties, as with all orders, will depend on your location. Once your order is shipped, we will send you tracking information.
If you have any issues with your order, please send an email contact@brfzy.com. Please include the name, address and order number in your email along with a short explanation of your issue. We will be sure to get back to you in 3-7 business days.
At this time, our products are not explicitly covered under HSA/FSA/HRAs, however you may try to submit your purchase for reimbursement. Please contact your plan administrator to confirm your ability to apply for reimbursement. Please keep a copy of your order confirmation.
If we didn’t answer your question or if you’d like to provide us your feedback. Please send an email contact@brfzy.com.